LEVEL OF COORDINATION AND COLLABORATION AMONG SOFTWARE DEVELOPMENT PROFESSIONALS: A CASE OF IT PARK IN PESHAWAR

Abstract

Business processes in the information technology sector are increasingly growing complex and multifaceted, requiring a higher level of coordination and collaboration among involved professionals. The purpose of this research is to evaluate the degree of Relational Coordination (RC) within and between various functional groups involved in software development. Data was collected from software development professionals working in KP IT Park, Peshawar, and relational coordination scores are computed and evaluated based on the established procedure.  For within groups, the results indicated that the level of coordination is high among the programmers. For between groups, the results showed that the level of coordination is higher between programmers and testers (the technical groups) and lower between the administrative groups (managers and marketers). Managers and leaders of the software development firms particularly in KP IT Park should address the lower levels of coordination and employ work process, structural and relational interventions to enhance the level of coordination among professionals.